Support Ops Agent
Resolves tickets, looks up accounts, updates Zendesk, and hands off with full context.
92% eval passBring one workflow where time, money, or follow-up keeps leaking. Gaper maps it, builds the agent, proves the savings, launches it in your stack, and hands your team a system they can run.
Every engagement starts with the metric: fewer missed appointments, less intake admin, faster close work, faster quotes, or fewer support handoffs.
Healthcare scheduling agents fill empty slots, reduce missed visits, and recover lost appointment capacity.
60%less intake adminLegal intake workflows can move qualification, routing, follow-up, and case setup out of manual queues.
5xfaster close prepAccounting agents reconcile transactions, chase exceptions, and prepare close work inside the ledger flow.
3xfaster quotesRevenue and operations agents pull context, update systems, and move quote workflows through approval.
Start with a painful operating lane, not an AI category. These are the places where agent work can remove admin, shorten cycle time, and keep humans on the exceptions.
Tickets bounce between helpdesk, policy docs, order data, and human approval.
Resolve, update the case, and escalate with context.
Close work stalls on matching, exceptions, approvals, and follow-up.
Reconcile, chase exceptions, and prepare the close faster.
Leads, CRM updates, research, routing, and handoff work sits between tools.
Enrich, score, update CRM, and prep reps before calls.
PDFs, emails, forms, and attachments create manual review queues.
Extract fields, validate against systems, and route exceptions.
Employees ask the same questions while answers live across stale docs.
Answer with citations, freshness, and clean human handoff.
Regulated workflows need judgment, audit trails, and human review.
Launch bounded agents with approvals and traceable decisions.
Not a chat window bolted onto your site. The agent reads the request, checks systems, takes the approved action, writes back, and leaves a trace your team can inspect.
Each agent gets tools, permissions, evals, escalation paths, and production ownership before users depend on it.
Resolves tickets, looks up accounts, updates Zendesk, and hands off with full context.
92% eval passReads invoices, reconciles mismatches, and routes approvals to the right owner.
AP / AREnriches leads, updates Salesforce, and prepares reps before high-intent calls.
CRM writebackAnswers from internal docs with citations, freshness checks, and “I don’t know” paths.
Grounded RAGGaper helps you decide what should become an agent, build it into your stack, prove it works, and launch it with a team that can run it.
We pick one expensive workflow where people copy, check, approve, route, and update the same things every week.
The agent gets tools, permissions, data access, approvals, traces, and human gates before users depend on it.
We test against real cases, track cycle time, handoffs, accuracy, cost, and the exceptions that should still go human.
We deploy with your auth, your cloud, your data boundaries, rollback paths, and a named owner.
You get code, runbook, monitoring, and operating rhythm. We can hand it over or run the SLA with you.
The analysis says the open market gap is pilot-to-production. This is the operating model: start with one workflow, verify it against real cases, then launch with a named owner.
Bring a real process: tickets, invoices, leads, documents, approvals. We make the build-vs-buy call before anyone writes code.
Free AI assessmentWe define inputs, systems, owners, risky actions, success metrics, and the smallest supervised release worth shipping.
Workflow map + scopeThe agent gets tools, permissions, evals, guardrails, traces, and human approval gates before it reaches users.
Agent + eval suiteWe deploy into your stack, document the runbook, train the owner, and either hand it over or operate it under SLA.
Code + runbookBook a free 30-minute assessment. We'll map the highest-leverage workflow and scope the smallest thing worth shipping, live in as little as 24 hours.