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AI agents for customer support

AI agents for customer support that resolve, not deflect.

Gaper builds supervised support agents, grounded in your knowledge and wired into your helpdesk, that resolve tickets across chat and voice.

Book a free AI assessmentWhat is an AI agent?
Map the workflowBuild the supervised agentSandbox, verify, go live
gaper · support agent
Where’s my order #4821?
Shipped Tuesday, arriving Thursday. Here’s your tracking link. Want me to email it too?
Yes please
Done. Anything else?
● resolvedno human needed
In one sentence

An AI agent for customer support is software that understands a request, retrieves grounded answers from your knowledge, takes action in your helpdesk and systems of record to resolve it, and escalates to a human with full context when needed.

ResolutionNot deflection
Voice + chatOmnichannel
GroundedCited, no invented policy
Human gateClean handoff
Why this matters

FAQ bots deflect nothing. The value in support is resolution, the action that closes the case.

Production filter
  • Does it touch real systems?
  • Can the outcome be measured?
  • Where does human approval stay?
  • Who owns it after launch?
Free AI assessment

One workflow, a build-vs-buy call and the smallest production release, scoped in a free assessment.

Map your first production agent
How we work

From strategy to production, owned by your team.

  1. 01

    Map the workflow

    Your documents, systems and edge cases, turned into an agent workflow map.

  2. 02

    Build the supervised agent

    The right model, with retrieval, evals, guardrails and human approval gates.

  3. 03

    Connect your systems

    Data, APIs and write-backs, so work finishes inside your systems of record.

  4. 04

    Sandbox, verify, go live

    Sandbox first, every run verified, then supervised production with rollback and an owner.

What we build

Agents wired into the systems you already run.

Ticket resolution

Look up the account, act, and update the case.

Account & order actions

Refunds, order changes and record updates, inside your systems.

Grounded answers

Replies cited from your docs, guarded against invented policy.

Voice and chat

One agent across chat, voice, email and your channels.

Multilingual

Serve customers in their language, without separate bots.

Live handoff

Escalate to a human with full conversation context.

Analytics & QA

See resolution rate, deflection and weak spots, then improve.

Safety & evals

Evals, redaction and guardrails tuned to brand and risk.

Resolution beats deflection

We design for cases closed, not chats avoided, and for knowing when a human should step in.

  • Takes action, not just answers
  • Measured on resolution rate
  • Full context on every handoff
#support-agent

Customer Can I change this order before it ships?

Gaper agent I found the policy and order. I can update it now or bring in a human with context.

ResolveHandoffLog case

Grounded, not hallucinated

Trust is the whole product, so the agent offers a human instead of inventing a policy.

  • Cited, source-grounded replies
  • Hard guardrails on claims
  • Honest I-do-not-know paths
Grounding layer
OpenAIOpenAIClaudeClaudeGeminiGeminiSalesforceSalesforceSnowflakeSnowflakePostgresPostgres
Inside your boundary
SSORBACAudit logCloud

Where CX SaaS bots stop

Most support bots are vendor-locked and stall on real actions. We build a custom agent that follows through.

  • Wired into your systems of record
  • One agent, every channel
  • Honest build-vs-buy call
Build vs. buy
Buy

Use a product when the workflow is standard and the data path is simple.

Fast startLess control
Build

Build when integration, compliance, or differentiation decide the outcome.

Your stackYour code
Model and stack agnostic
ZendeskZendeskSalesforceSalesforceIntercomTwilioSlackSlackOpenAIOpenAIClaudeClaudeGeminiGemini
FAQ

Questions buyers ask us.

What is an AI agent for customer support?+
Software that understands a request, retrieves grounded answers from your knowledge, takes action in your helpdesk and systems of record to resolve it, and escalates to a human with full context when needed.
Will it just deflect tickets?+
No. Our agents are wired into your helpdesk and systems of record so they can complete the task and close the case, not just answer FAQs, and they hand off to a human with full context when needed.
How accurate is it?+
Answers are grounded in your knowledge with retrieval and guardrails, and we ship evals that measure accuracy and resolution before launch, then monitor them in production.
Which channels are supported?+
Web chat, voice, email, and in-app messaging, one agent serving every surface with consistent answers and actions.
How does the human handoff work?+
When the agent hits its limits or policy requires it, it escalates to a live agent with the full conversation and context attached, no repeating the issue.
Who owns it after launch?+
You own the code. We can hand it to your team or run it under an SLA with monitoring, evals, and ongoing improvement.
See what operators from other companies think about AI Agents:
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