Support Ops Agent
Resolves tickets, looks up accounts, updates Zendesk, and hands off with full context.
92% eval passBring one workflow where time, money, or follow-up keeps leaking. Gaper maps it, builds the agent, proves the savings, launches it in your stack, and hands your team a system they can run.
These are illustrative operating ranges, not guaranteed results or client claims. Every engagement replaces them with a measured baseline, controlled pilot, and source-labeled result.
Healthcare scheduling agents fill empty slots, reduce missed visits, and recover lost appointment capacity.
Modeled opportunity60%less intake adminLegal intake workflows can move qualification, routing, follow-up, and case setup out of manual queues.
Modeled opportunity5xfaster close prepAccounting agents reconcile transactions, chase exceptions, and prepare close work inside the ledger flow.
Modeled opportunity3xfaster quotesRevenue and operations agents pull context, update systems, and move quote workflows through approval.
Start with a painful operating lane, not an AI category. These are the places where agent work can remove admin, shorten cycle time, and keep humans on the exceptions.
Tickets bounce between helpdesk, policy docs, order data, and human approval.
Resolve, update the case, and escalate with context.
Close work stalls on matching, exceptions, approvals, and follow-up.
Reconcile, chase exceptions, and prepare the close faster.
Leads, CRM updates, research, routing, and handoff work sits between tools.
Enrich, score, update CRM, and prep reps before calls.
PDFs, emails, forms, and attachments create manual review queues.
Extract fields, validate against systems, and route exceptions.
Employees ask the same questions while answers live across stale docs.
Answer with citations, freshness, and clean human handoff.
Regulated workflows need judgment, audit trails, and human review.
Launch bounded agents with approvals and traceable decisions.
Not a chat window bolted onto your site. The agent reads the request, checks systems, takes the approved action, writes back, and leaves a trace your team can inspect.
Each agent gets tools, permissions, evals, escalation paths, and production ownership before users depend on it.
Resolves tickets, looks up accounts, updates Zendesk, and hands off with full context.
92% eval passReads invoices, reconciles mismatches, and routes approvals to the right owner.
AP / AREnriches leads, updates Salesforce, and prepares reps before high-intent calls.
CRM writebackAnswers from internal docs with citations, freshness checks, and “I don’t know” paths.
Grounded RAGEvery first engagement is designed around the operational details that demos skip: systems of record, representative test cases, risky actions, escalation, and an owner after launch.
The agent reads from and writes back to the systems where work already happens.
We define the baseline and the operational metric before claiming impact.
Approvals, confidence thresholds, and escalation sit on consequential actions.
Your team receives the codebase, evals, monitoring view, and runbook.
Read policy and order context, take permitted actions, and hand off the exception with full context.
Match documents and transactions, surface exceptions, and prepare human review inside the existing close process.
Research, enrich, route, and update the CRM while preserving the team’s approval rules.
A working release is more useful than a broad transformation deck. The first agent creates the evaluation, integration, and ownership pattern for the next one.
Review the SOP, queue, systems, exceptions, and owner. Decide whether a product, automation, or custom agent is the right answer.
Connect the data and tools the job needs, then create a representative eval set before users rely on the system.
Compare agent output with the current process, observe failures, and tune the handoff path before enabling write access.
Move the bounded workflow into production with monitoring, rollback, and a named operating owner.
Handoff begins during delivery. The people who will operate the workflow see the evaluation criteria, review traces, and receive the materials needed to extend or retire the agent responsibly.
The workflow boundary, exclusions, approvals, and escalation policy.
Owner: Business process ownerThe services, connectors, secrets boundaries, and deployment path.
Owner: Engineering or IT ownerThe cases used to validate changes before they reach production.
Owner: Product and operations ownerMonitoring, triage, rollback, and the cadence for improvement.
Owner: Named service ownerGaper helps you decide what should become an agent, build it into your stack, prove it works, and launch it with a team that can run it.
We pick one expensive workflow where people copy, check, approve, route, and update the same things every week.
The agent gets tools, permissions, data access, approvals, traces, and human gates before users depend on it.
We test against real cases, track cycle time, handoffs, accuracy, cost, and the exceptions that should still go human.
We deploy with your auth, your cloud, your data boundaries, rollback paths, and a named owner.
You get code, runbook, monitoring, and operating rhythm. We can hand it over or run the SLA with you.
The analysis says the open market gap is pilot-to-production. This is the operating model: start with one workflow, verify it against real cases, then launch with a named owner.
Bring a real process: tickets, invoices, leads, documents, approvals. We make the build-vs-buy call before anyone writes code.
Free AI assessmentWe define inputs, systems, owners, risky actions, success metrics, and the smallest supervised release worth shipping.
Workflow map + scopeThe agent gets tools, permissions, evals, guardrails, traces, and human approval gates before it reaches users.
Agent + eval suiteWe deploy into your stack, document the runbook, train the owner, and either hand it over or operate it under SLA.
Code + runbookBook a free 30-minute assessment. We'll map the highest-leverage workflow and scope the smallest thing worth shipping, live in as little as 24 hours.