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Conversational AI solutions

Conversational AI that resolves the request and proves what happened.

Gaper builds conversational AI solutions grounded in your knowledge, connected to your systems, with evals, citations and clean human handoff.

Book a free AI assessmentWhat is an AI agent?
Map the workflowBuild the supervised agentSandbox, verify, go live
gaper · support agent
Where’s my order #4821?
Shipped Tuesday, arriving Thursday. Here’s your tracking link. Want me to email it too?
Yes please
Done. Anything else?
● resolvedno human needed
In one sentence

Conversational AI solutions let customers and employees get work done through natural chat or voice, backed by an agent that retrieves grounded answers from your knowledge and takes action in your systems, with a clean handoff to a human when needed.

ResolutionNot just deflection
Voice + chatOmnichannel
GroundedCited answers
Human gateSafe escalation
Why this matters

FAQ-only bots deflect nothing. The value is resolution, an agent that actually does the thing.

Production filter
  • Does it touch real systems?
  • Can the outcome be measured?
  • Where does human approval stay?
  • Who owns it after launch?
Free AI assessment

One workflow, a build-vs-buy call and the smallest production release, scoped in a free assessment.

Map your first production agent
How we work

From strategy to production, owned by your team.

  1. 01

    Map the workflow

    Your SOPs, portals, inboxes and spreadsheets, turned into an agent workflow map.

  2. 02

    Build the supervised agent

    OpenAI, Claude, Gemini or the right model, with evals and human gates.

  3. 03

    Connect the stack

    APIs, MCP tools, auth and write-backs to finish work inside your systems.

  4. 04

    Sandbox, verify, go live

    Sandbox first, every run verified, then supervised production with an owner.

What we build

Agents wired into the systems you already run.

Support agents

Look up orders, issue refunds, update the case.

Grounded answers

Cited from your docs and data, guarded against hallucination.

Voice & chat

One agent across web chat, voice and your channels.

Multilingual support

Serve customers in their language, without separate bots.

Live handoff

Seamless escalation to humans with full context preserved.

CRM/helpdesk actions

Connected to Zendesk, Salesforce, and your systems of record.

Analytics & QA

See resolution rate, deflection and weak spots, then improve.

Quality & safety

Evals, redaction and guardrails tuned to brand and risk.

Resolution beats deflection

We design for cases closed, not chats avoided, and for knowing when a human should step in.

  • Takes action, not just answers
  • Full context on handoff
  • Measured on resolution rate
#support-agent

Customer Can I change this order before it ships?

Gaper agent I found the policy and order. I can update it now or bring in a human with context.

ResolveHandoffLog case

Grounded, not hallucinated

Trust is the whole product, so the agent says “I’ll get a human” instead of inventing a policy.

  • Cited, source-grounded replies
  • Hard guardrails on claims
  • Honest “I don’t know” paths
Grounding layer
OpenAIOpenAIClaudeClaudeGeminiGeminiSalesforceSalesforceSnowflakeSnowflakePostgresPostgres
Inside your boundary
SSORBACAudit logCloud

One agent, every channel

Web chat, voice, email and in-app share one brain. No rebuilding the bot per surface.

  • Omnichannel by design
  • Consistent answers everywhere
  • Voice and text parity
#support-agent

Customer Can I change this order before it ships?

Gaper agent I found the policy and order. I can update it now or bring in a human with context.

ResolveHandoffLog case
Model and stack agnostic
ZendeskZendeskSalesforceSalesforceIntercomTwilioOpenAIOpenAIClaudeClaudeGeminiGeminiElevenLabs
FAQ

Questions buyers ask us.

What are conversational AI solutions?+
Software that lets customers and employees get things done through natural conversation, chat or voice, backed by an agent that can retrieve knowledge and take action in your systems.
Will it just deflect tickets?+
Our agents are built to resolve, not deflect: they’re wired into your helpdesk and systems of record so they can complete the task, and they hand off to a human with full context when needed.
How accurate is it?+
Answers are grounded in your knowledge with retrieval and guardrails, and we ship evals that measure accuracy and resolution before launch, and monitor them after.
Which channels are supported?+
Web chat, voice, email, and in-app messaging, one agent serving every surface with consistent answers and actions.
How does it hand off to a human?+
When the agent hits its limits or the policy requires it, it escalates to a live agent with the full conversation and context attached, no “please repeat your issue.”
Do you support voice?+
Yes, the same agent can operate across web chat, voice, and your existing channels.
See what operators from other companies think about AI Agents:
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Production AI agents, shipped with an owner

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