Conversational AI that resolves the request and proves what happened.
Gaper builds conversational AI solutions and support agents grounded in your knowledge, connected to your systems, and supervised with evals, citations, and clean human handoff.
Conversational AI solutions let customers and employees get work done through natural chat or voice, backed by an agent that retrieves grounded answers from your knowledge and takes action in your systems, with a clean handoff to a human when needed.
A bot that can only answer FAQs deflects nothing and frustrates everyone. The value is in resolution: an agent that can actually do the thing.
- Does it touch real systems?
- Can the outcome be measured?
- Where does human approval stay?
- Who owns it after launch?
Book a free assessment. We will identify one high-leverage workflow, make the build-vs-buy call, and scope the smallest production release.
From strategy to production, owned by your team.
- 01
Map the workflow
We start from the documents, SOPs, portals, inboxes, and spreadsheets your team already uses, then turn the repeatable path into an agent workflow map.
- 02
Build the supervised agent
We build on OpenAI, Claude, Gemini, or the right model for the job, with evals, guardrails, citations, and human approval gates where risk matters.
- 03
Connect the stack
The agent gets the data layer, APIs, MCP tools, auth, and write-backs it needs to finish work inside your systems, not beside them.
- 04
Sandbox, verify, go live
We launch in a sandbox, verify every run, then move into supervised production with traces, rollback, and an owner.
Agents wired into the systems you already run.
Support agents
Resolve tickets end to end, look up the order, issue the refund, update the case.
Grounded answers
Responses cited from your docs and data, with guardrails against hallucination.
Voice & chat
One agent across web chat, voice, and your existing channels.
Multilingual support
Serve customers in their language without standing up separate bots.
Live handoff
Seamless escalation to humans with full context preserved.
CRM/helpdesk actions
Connected to Zendesk, Salesforce, and your systems of record.
Analytics & QA
See resolution rate, deflection, and where the agent struggles, then improve it.
Quality & safety
Evals, redaction, and policy guardrails tuned to your brand and risk.
Resolution beats deflection
We design for cases closed, not chats avoided. The agent has the tools and permissions to actually finish the job, and the judgment to escalate when it shouldn’t.
- Takes action, not just answers
- Full context on handoff
- Measured on resolution rate
Customer Can I change this order before it ships?
Gaper agent I found the policy and order. I can update it now or bring in a human with context.
Grounded, not hallucinated
Every answer is sourced from your knowledge with retrieval and guardrails, so the agent says “I’ll get a human” instead of inventing a policy. Trust is the whole product.
- Cited, source-grounded replies
- Hard guardrails on claims
- Honest “I don’t know” paths
OpenAI
Claude
Gemini
Salesforce
Snowflake
PostgresOne agent, every channel
Web chat, voice, email, and in-app, the same brain, the same knowledge, the same actions. No rebuilding the bot per surface.
- Omnichannel by design
- Consistent answers everywhere
- Voice and text parity
Customer Can I change this order before it ships?
Gaper agent I found the policy and order. I can update it now or bring in a human with context.
Questions buyers ask us.
What are conversational AI solutions?+
Will it just deflect tickets?+
How accurate is it?+
Which channels are supported?+
How does it hand off to a human?+
Do you support voice?+
Ready to deploy your first agent?
Book a free 30-minute assessment. We'll map the highest-leverage workflow and scope the smallest thing worth shipping, live in as little as 24 hours.